Our Terms of Service
1. Term of Agreement
This Agreement shall commence on the date the Client schedules their cleaning service and shall remain in effect until terminated by either party in accordance with this Agreement.
2. Services We Do Not Provide
Funky Sponge Cleaning does not offer:
Lifting of items over 25 pounds
Cleaning of bio-hazards, including but not limited to: blood, feces, urine, or mold
Cleaning of pet waste or litter boxes
Washing exterior windows or other surfaces
Deep carpet cleaning (beyond vacuuming)
Moving heavy furniture
Cleaning high areas that require a ladder beyond 2 steps
3. Supplies and Equipment
Funky Sponge Cleaning provides all standard cleaning supplies and equipment necessary to complete the service. If the Client prefers that certain products or tools be used, arrangements must be made in advance and such items must be supplied by the Client.
4. Payment Schedule
A $50 non-refundable deposit is required at the time of booking to secure the service appointment. The remaining balance is due on the day of service and will be collected after the cleaning is completed.
5. Reimbursements
If Funky Sponge Cleaning incurs costs on behalf of the Client (e.g., parking fees), the Client agrees to reimburse such costs upon presentation of receipts. Reimbursements apply only when applicable and with Client consent.
6. Late Payment Fees
A late fee of $25 will be applied to any unpaid balances not received within 3 days after the service date. Continued delinquency may result in termination of services and collection actions.
7. Cancellation / Reschedule Policy and Fees
Cancellations or reschedules must be made at least 2 business days prior to the scheduled service. Cancellations made within 1 business day of the appointment will result in forfeiture of the $50 deposit, same day cancellations will result in a fee in the amount of 50% of the service price. Reschedules made within 24 hours may incur a $25 fee.
8. Routine Service Skip Charges
For recurring clients, skipping a scheduled cleaning may result in a $30 skip fee if the length of gap in between regularly scheduled cleans is 2 or more weeks. Two or more consecutive skips may result in termination of services.
9. Cleaning Standards
Funky Sponge Cleaning adheres to high standards of cleanliness and professionalism. Our team follows a detailed checklist tailored to the selected service package. However, we do not guarantee the removal of permanent stains, heavy buildup, or damage beyond cleaning.
10. Time Estimates
All cleaning times are estimates and may vary based on the size and condition of the space. Funky Sponge Cleaning reserves the right to adjust service time and pricing based on on-site conditions.
11. Satisfaction Reporting
Client satisfaction is our priority. If the Client is not satisfied with any area cleaned, they must notify Funky Sponge Cleaning within 24 hours of service. We will return to address concerns at no additional charge, where appropriate.
12. Termination Clause
Either party may terminate the service by providing at least one (1) week’s written notice. If services are terminated with less notice, Client forfeits any paid deposits and may be subject to fees.
13. Confidentiality
All client information and property will be treated with strict confidentiality. Funky Sponge Cleaning agrees not to disclose Client information to third parties unless required by law.
14. Home Access
It is the Client’s responsibility to provide access to the property at the scheduled service time. If the team is unable to gain access, the Client forfeits the deposit and may be subject to a $75 lockout fee.