Our Terms of Service

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1. Term of Agreement
This Agreement shall commence on the date the Client schedules their cleaning service and shall remain in effect until terminated by either party in accordance with this Agreement.

2. Services We Do Not Provide
Funky Sponge Cleaning does not offer:

  • Lifting of items over 25 pounds

  • Cleaning of bio-hazards, including but not limited to: blood, feces, urine, or mold

  • Cleaning of pet waste or litter boxes

  • Washing exterior windows or other surfaces

  • Deep carpet cleaning (beyond vacuuming)

  • Moving heavy furniture

  • Cleaning high areas that require a ladder beyond 2 steps

3. Supplies and Equipment
Funky Sponge Cleaning provides all standard cleaning supplies and equipment necessary to complete the service. If the Client prefers that certain products or tools be used, arrangements must be made in advance and such items must be supplied by the Client.

4. Payment & Booking Policy
We accept credit/debit cards and Zelle bank transfers.

A valid card on file is required to secure all appointments. We do not charge a deposit for standard bookings, and your card will not be charged at the time of booking.

Payment is processed midway through your service once we confirm the final scope and condition of the home. If payment cannot be successfully processed during service, we reserve the right to pause or discontinue the cleaning until payment is received.

A 3% processing fee applies to all credit/debit card transactions. Zelle payments are accepted with no additional fee, and can be made with our business email, funkyspongetx@gmail.com.

Same-day bookings (within 24 hours) require a $50 deposit to secure your appointment.

5. Reimbursements
If Funky Sponge Cleaning incurs costs on behalf of the Client (e.g., parking fees), the Client agrees to reimburse such costs upon presentation of receipts. Reimbursements apply only when applicable and with Client consent.

6. Late Payment Fees
 A late fee of $40 will be applied to any unpaid balances not received within 2 days after the service date. An additional late fee in the amount equal to 10% of the total cost of service will be applied to invoices 10 days past due. Continued delinquency may result in termination of services and collection actions.

7. Cancellation / Reschedule Policy and Fees
Cancellations must be made at least 48 hours in advance. Same-day cancellations are subject to a $50 cancellation fee.If we arrive and are unable to access the property or the appointment is canceled upon arrival, a $75 lockout fee will be applied.

8. Routine Service Skip Charges
For recurring clients, skipping a scheduled cleaning may result in a $30 skip fee if the length of gap in between regularly scheduled cleans is 2 or more weeks. Two or more consecutive skips may result in termination of services.

9. Cleaning Standards
Funky Sponge Cleaning adheres to high standards of cleanliness and professionalism. Our team follows a detailed checklist tailored to the selected service package. However, we do not guarantee the removal of permanent stains, heavy buildup, or damage beyond cleaning.

10. Time Estimates
All cleaning times are estimates and may vary based on the size and condition of the space. Funky Sponge Cleaning reserves the right to adjust service time and pricing based on on-site conditions.

11. Satisfaction Reporting
Client satisfaction is our priority. If the Client is not satisfied with any area cleaned, they must notify Funky Sponge Cleaning within 24 hours of service. We will return to address concerns at no additional charge, where appropriate.

12. Termination Clause
Either party may terminate the service by providing at least one (1) week’s written notice. If services are terminated with less notice, Client forfeits any paid deposits and may be subject to fees.

13. Confidentiality
All client information and property will be treated with strict confidentiality. Funky Sponge Cleaning agrees not to disclose Client information to third parties unless required by law.

14. Home Access
It is the Client’s responsibility to provide access to the property at the scheduled service time. If the team is unable to gain access, the Client forfeits the deposit and may be subject to a $75 lockout fee.

15. Property Readiness

Client agrees to ensure:

  • Utilities are active Water and electricity are functioning 

  • HVAC systems are operational 

  • Running water is available 

  • Property is accessible at scheduled service time

Funky Sponge Cleaning is not responsible for incomplete service due to utility outages, maintenance issues, guest belongings left behind, or unsafe conditions.

For Airbnb Hosts

1. Airbnb/Short-Term Rental Turnover Services

Funky Sponge Cleaning provides Airbnb and short-term rental turnover cleaning services designed to prepare the property for incoming guests. Services may include:

  • Cleaning and sanitizing all guest-accessible areas 

  • Bed making and linen replacement 

  • Towel replacement and staging 

  • Trash removal 

  • Restocking of agreed-upon supplies 

  • Property reset and visual inspection 

  • Reporting of visible damages or excessive messes

Cleaning services do not include property management responsibilities unless otherwise agreed upon in writing.


2. Linen & Laundry Requirements

To ensure efficient turnover service, Client is required to maintain at least two (2) complete sets of linens, towels, bath mats, and other necessary guest laundry items onsite for each bed and bathroom within the property.

Funky Sponge Cleaning is not responsible for delays caused by insufficient linens or unavailable laundry items.

Standard turnover pricing does not include laundry services unless specifically agreed upon in advance.

If onsite or offsite laundry service is requested

  • Additional laundry fees will apply 

  • Turnaround times may vary 

Funky Sponge Cleaning is not responsible for normal wear, shrinkage, fading, or manufacturer defects resulting from laundering

3. Same-Day/ Rush Turnover Services

Same-day turnover services or cleanings requiring expedited scheduling may be subject to an additional rush service fee.

  • A rush turnover is defined as:

  • Bookings scheduled within 24 hours 

  • Turnovers with less than 5 hours between guest checkout and check-in 

  • Emergency or priority scheduling requests

Rush fees typically range from $40–$75 depending on property size, condition, and scheduling availability.

4. Excessive Mess/ Damage Conditions

Standard Airbnb turnover pricing assumes the property is maintained in reasonable condition between guest stays.

Additional fees may apply for:

  • Excessive trash or debris 

  • Bodily fluids or biohazards 

  • Smoke odor remediation 

  • Heavy grease buildup 

  • Excessive pet hair 

  • Stain removal attempts 

  • Party-related messes 

  • Unapproved additional guest occupancy 

  • Damaged or heavily soiled linens

If the property condition exceeds the scope of a standard turnover cleaning, Funky Sponge Cleaning reserves the right to:

Adjust pricing Extend service time Decline service until additional authorization is received

Visible damages observed during service may be documented with photos and reported to the Client.

5. Photo Documentation Clause

Funky Sponge Cleaning reserves the right to take time-stamped photos before, during, and after service completion for quality control, documentation, and damage reporting purposes. Photos will remain confidential and used solely for business operations unless otherwise authorized by Client.

6. Guest Supply & Inventory Responsibility 

Client is responsible for maintaining adequate inventory of guest consumables and supplies including, but not limited to:

  • Toilet paper 

  • Paper towels 

  • Trash bags 

  • Soap Shampoo 

  • Dishwasher pods 

  • Laundry detergent 

  • Coffee supplies

If restocking services are requested, additional fees or reimbursement costs may apply.