FAQs

  • We currently service most cities in the Dallas-Fort Worth metroplex. If you're unsure whether we cover your location, feel free to contact us!

  • We offer four core packages:

    • Basic Cleaning

    • Signature Cleaning

    • Deep Cleaning

    • Move In/Out Cleaning

    • Post-Construction Cleaning

    • Airbnb Cleaning

      Check our Cleaning Checklist page to see what's included in each package.

  • Nope! We bring all our own standard and/or eco-friendly cleaning products and professional-grade equipment. If you prefer we use your products, just let us know in advance.

  • We use name brand store bought products for green cleaning such as: Method, Seventh Generation, Murphy’s, Simple Green, ECOS and Meyer’s.

  • We do not:

    • Clean bodily fluids, pet waste, or mold

    • Move heavy furniture

    • Clean high or unreachable areas without proper tools or safety

    • Handle hoarding, pest infestations, or deep carpet shampooing

    • Washing/Drying, or dry cleaning laundry

      Have a special request? Contact us and we’ll see what’s possible.

  • The only payment method we accept, is a debit or credit card. At the time of booking, your preferred card will be added to your account in our portal. We require a non-refundable deposit to confirm your booking. The remaining balance is charged after the cleaning is complete on your scheduled service day. Most bookings require a $50 deposit. Deposit amounts may differ based on the service type.

  • We ask for 2 business day’s notice. Cancellations or reschedules within 1 business day are subject to forfeiture of your deposit. Same day cancellations will result in a fee in the amount of 50% service price.

  • Yes! We offer discounted rates for weekly, bi-weekly, monthly, and other recurring clients. Contact us for personalized pricing.

  • We stand by our work. If something wasn't cleaned to your expectations, let us know within 24 hours, and we'll do our best to make it right.

  • For recurring services, we do our best to send the same team. However, schedules and availability may occasionally require substitutes.

  • Not at all! Just provide access instructions (e.g., lock box code or spare key) and we’ll take care of the rest. Your privacy and security are always respected.

  • Time varies based on the service and the size of your home. We'll give you an estimated window when booking, but we never rush—we focus on quality.

  • Yes! We’re fully insured to protect your home and our team members. All of our staff are background checked and vetted before they begin working.