FAQs
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We currently service most cities in the Dallas-Fort Worth metroplex. If you're unsure whether we cover your location, feel free to contact us!
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We currently offer the following packages for residential clients:
Deep Cleaning
Move In/Out Cleaning
Airbnb Cleaning
Property Turnover Cleaning
Check our Cleaning Checklist page to see what's included in each package.
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Nope! We bring all our own standard and/or eco-friendly cleaning products and professional-grade equipment. If you prefer we use your products, just let us know in advance.
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We use name brand store bought products for green cleaning such as: Method, Seventh Generation, Murphy’s, Simple Green, ECOS and Meyer’s.
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We do not:
Clean bodily fluids, pet waste, or mold
Move heavy furniture
Clean high or unreachable areas without proper tools or safety
Handle hoarding, pest infestations, or deep carpet shampooing
Washing/Drying, or dry cleaning laundry
Have a special request? Contact us and we’ll see what’s possible.
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We accept credit/debit cards and Zelle bank transfers.
A valid card on file is required to secure all appointments. We do not charge a deposit for standard bookings, and your card will not be charged at the time of booking.
Payment is processed midway through your service once we confirm the final scope and condition of the home.
If payment cannot be successfully processed during service, we reserve the right to pause or discontinue the cleaning until payment is received.
A 3% processing fee applies to all credit/debit card transactions. Zelle payments are accepted with no additional fee.
Same-day bookings (within 24 hours) require a $50 deposit to secure your appointment.
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Cancellations & Fees:
Cancellations must be made at least 48 hours in advance
Same-day cancellations are subject to a $50 cancellation fee
If we arrive and are unable to access the property or the appointment is canceled upon arrival, a $75 lockout fee will be applied
By booking, you agree to these terms.
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Yes! We offer discounted rates for weekly, bi-weekly, monthly, and other recurring clients. Contact us for personalized pricing.
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We stand by our work. If something wasn't cleaned to your expectations, let us know within 24 hours, and we'll do our best to make it right.
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For recurring services, we do our best to send the same team. However, schedules and availability may occasionally require substitutes.
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Not at all! Just provide access instructions (e.g., lock box code or spare key) and we’ll take care of the rest. Your privacy and security are always respected.
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Time varies based on the service and the size of your home. We'll give you an estimated window when booking, but we never rush—we focus on quality.
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Yes! We’re fully insured to protect your home and our team members. All of our staff are background checked and vetted before they begin working.